Practical AI guidance for social housing
Guides, checklists, templates and recordings from HAILIE and the housing sector — all free to use and reuse.
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Boards and Executive Leaders
IT, Digital and Data Leaders
Role-Based AI Use Cases
Governance and Assurance
Board-Ready AI Assurance Checklist
Ten areas with evidence questions, red flags and a RAG rating guide. Used before approving new AI use cases, enabling supplier AI or rolling out AI assistants.
Plain-Language DPIA and AI Risk Template
Decide whether an AI use case needs a DPIA and record main risks in plain English. Practical starting point for governance, risk and data protection leads.
AI and Governance Board Pack
A boardroom discussion pack with three scenarios, governance questions and a five-year view of how AI will reshape social housing governance.
First 90 Days AI Leadership Action Plan
Month-by-month action plan for leaders moving from concern to governed AI experimentation, with a first board report template.
HAILIE AI Development Sprint Report
Distils performance trends across five years from 16,000+ Ombudsman determinations. Proof that modern AI tools can dismantle data friction in hours.
IT, Digital and Data
AI for IT Directors in Housing
Five priorities for IT and digital leaders: manage risk, build data foundations, understand vendor AI roadmaps, run a community of practice and engage with peers.
HAILIE TSM Insights Dashboard
Compare published Tenant Satisfaction Measures with similar providers and use rank, priority areas and prompts for board, data and service discussions.
Safe-Use Patterns for AI Assistants
Simple safe and unsafe patterns for using Copilot, ChatGPT, Gemini and Claude. Includes a staff rule of thumb and a prompt pattern for low-risk tasks.
Vendor AI Evaluation Checklist
Ten areas to assess before enabling supplier AI — use case, data protection, accuracy, fairness, cyber, contract and exit. Ten questions for a supplier demo.
Plain-Language DPIA and AI Risk Template
Practical starting point for deciding whether an AI use case needs a DPIA and recording the main risks — from quick screening through to full risk tracking.
HAILIE AI Development Sprint Report
Distils performance trends across five years from 16,000+ Ombudsman determinations. Proof that modern AI tools can dismantle data friction in hours.
AI Toolkits and Templates
AI Experiment Template
A structured template for testing AI use cases safely — housing problem, data screen, human oversight, baseline measures and a decision framework. Includes a worked repairs triage example.
Vendor AI Evaluation Checklist
Use before enabling supplier AI features, buying AI-enabled products or accepting roadmap updates that introduce AI.
Plain-Language DPIA Template
Quick screening through to full risk recording — covers lawful basis, automated decision-making, fairness, tenant impact and ICO guidance.
Safe-Use Patterns for AI Assistants
Seven safe patterns, six uses that need extra care, a clear list of prohibited actions, and a prompt pattern for low-risk work.
Tenant Impact and Ethics
Safe-Use Patterns for AI Assistants
Clear guidance on what staff can and cannot do with AI tools — protecting tenant data, fairness and service quality.
Plain-Language DPIA Template
Assess tenant impact, fairness, accessibility and individual rights before any AI pilot or rollout that touches personal data.
AI and Tenants — HAILIE Session
Shakirah Akinwale leads a discussion on AI, tenants and trust in housing services. Recording available from November 2025.
Role-Based AI Use Cases
Role-Based AI Use Cases
Short AI use cases by role — COO, Customer Experience, Assets, Governance, Finance, People, Tenant Voice, Change — with guardrails and measures for each.
Service Area Benefits Examples
Practical AI benefit examples across repairs, damp and mould, complaints, customer contact, allocations, tenancy sustainment, income, assets, tenant engagement and more.
HAILIE TSM Insights Dashboard
Use published Tenant Satisfaction Measures to compare providers, spot areas for closer attention and prepare better local service questions.
Small Provider Resources
Small Housing Provider AI Tips
Practical AI starting points for small registered providers with no internal IT team. From Anne Taylor (CEO, Churcher Thorngate Trust) and Guy Marshall (HAILIE Chair).
Safe-Use Patterns for AI Assistants
Simple rules for using AI tools safely without a specialist IT team — practical guidance for any size of organisation.
AI Experiment Template
Start small and test safely — a structured template that works at any scale, with no specialist AI knowledge required.
"It's not a money thing: if you want to do something, you can find a way to do it." — Anne Taylor, CEO, Churcher Thorngate Trust
Events and Recordings
High Street to Housing — July 2026
Hard-won lessons in AI transformation distilled from a senior digital transformation leader with deep experience driving AI at scale in a major UK consumer organisation.
AI and Governance — October 2025
Short talks on AI governance in housing from Abi Rennison, Tom S, Claire P and others. Practical governance discussion from the HAILIE community.
AI and Tenants — November 2025
Shakirah Akinwale leads an exploration of AI's impact on tenants, trust and fairness in social housing services.
Transforming Housing with AI — December 2025
Phil McCavish and Stephen Batley share practical examples and experiences of using AI to transform housing services.
AI: 2025 and 2026 — January 2026
Carolina Padovezi de Oliveira and Guy Marshall review 2025 in AI for housing and what to watch in 2026.
Hackathon Lessons Learned — March 2026
Hackathon organisers share what worked, what didn't, and what the sector learned from HAILIE's first housing AI hackathon.
Roadmap Launch — April 2026
HAILIE organisers present the community roadmap for 2026, outlining priorities and direction for responsible AI in social housing.
Recommended Reading
Curated external resources from authoritative sources — UK government guidance, regulators, research and sector commentary.
AI Opportunities Action Plan
UK Government plan for AI adoption across the public and private sectors. Relevant context for housing sector strategy and investment decisions.
Aspirations and Applications of AI in Social Housing 2025
Sector research on where housing providers are on their AI journey — aspirations, current adoption and barriers. BCN Group, 2025.
ICO AI and Data Protection Guidance
Information Commissioner's Office guidance on AI and data protection — accountability, transparency, fairness, automated decision-making and the risk toolkit.
NCSC Cyber Security Toolkit for Boards
The National Cyber Security Centre's board-level cyber toolkit — helps boards govern cyber and AI risk without needing technical expertise.
Example AI Statement — Promo Cymru
An example of a published AI statement from an organisation using AI responsibly. Useful reference when drafting your own governance policy or transparency statement.
Using AI Right Now — Ethan Mollick
A practical guide to using AI tools effectively from Ethan Mollick at Wharton Business School. Accessible, evidence-based and regularly updated.
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