HAILIE TSM Insights
Use published Tenant Satisfaction Measures to compare a social housing provider with similar providers, identify areas for closer attention and prepare better questions for board, data and service discussions.
This dashboard is an exploratory tool, not an official source of record. It uses published Tenant Satisfaction Measures data and calculated peer comparisons to support scrutiny and learning. Results should be checked against the published source data and local evidence before use in board papers, regulatory reporting, service decisions, investment decisions or public statements.
What the dashboard helps you do
The dashboard gives housing teams a faster way to read published TSM data. Select a provider and the tool shows a small set of prompts for scrutiny.
See where a provider sits compared with a relevant peer group.
Identify which measures may need closer attention.
Prepare better questions for board, data and service discussions.
Check tenant perception data alongside local evidence.
Who it is for
| Audience | Use it to ask |
|---|---|
| Boards and executive leaders | Which measures sit below similar providers, and what action is already in place? |
| IT, digital and data leaders | Can we reproduce these results from the published source, and what local data should sit beside this? |
| Service, tenant and change leaders | What do complaints, repairs, contact data and resident feedback say about the same service area? |
How to read the three insights
Your Rank
Shows how the selected provider compares with similar providers in the published data. Use it as a signal for scrutiny.
Your Momentum
Shows movement over time when multi-year data is available. If only one year is available, treat this as a placeholder for future trend analysis.
Your Priority
Highlights an area that may deserve closer attention. It is a prompt for better questions, not a final diagnosis.
What to do next
| If the dashboard shows | Ask next |
|---|---|
| Low overall satisfaction | Which service measures sit furthest below peers? |
| Low repairs satisfaction | Are repair communication, completion time and repeat visits telling the same story? |
| Low listening or information scores | Are tenants seeing decisions, updates and feedback loops clearly? |
| Low complaints score | Do complaint outcomes connect to wider service learning? |
The dashboard uses published Tenant Satisfaction Measures data. TSMs are a snapshot of performance and perception. Peer comparison depends on provider type and the published data. The dashboard should sit beside complaints, repairs, resident engagement, safety, asset and contact data.
Sources and licence
- Regulator of Social Housing Tenant Satisfaction Measures collection
- Tenant Satisfaction Measures 2024/25 headline report
- HAILIE TSM Insights GitHub repository
The HAILIE TSM Insights Dashboard is an open artefact. According to the public repository, the code is available under the MIT licence and the documentation and data are available under CC-BY 4.0.
Open the dashboard
Select a provider, review the comparison and use the results to prepare better questions for your next board, service, data or tenant voice discussion.
The dashboard uses published data. Do not enter tenant personal data into the tool.
Open dashboard