What is HAILIE?
HAILIE is the Housing AI Leadership & Implementation Exchange — an independent, vendor-neutral community for people working in or with social housing.
An exchange built around practical learning
HAILIE is a community designed to bring together housing professionals who are serious about exploring the responsible use of Artificial Intelligence (AI) and related technologies.
We exist because social housing leaders face unique pressures: improving tenant outcomes, managing risk, satisfying regulators, modernising legacy systems and proving value for money. AI is interesting to this community only when it helps with those real jobs.
HAILIE is not affiliated with any vendor, platform, consultant or product. There are no sales pitches and no hidden agendas. The exchange is open to everyone working in or with the housing sector.
Housing AI Leadership & Implementation Exchange.
HAILIE is an independent, vendor-neutral initiative. It is free to join. There are no membership fees, sales pressure or hidden commercial interests.
Open to everyone in or with housing
HAILIE leads with three primary routes for people who can sponsor, shape, govern or operationalise responsible AI adoption. The community is open to everyone.
Boards and Executive Leaders
Chief executives, board members, audit and risk committee members and executive directors who need confidence, assurance and practical governance starting points.
IT, Digital and Data Leaders
IT directors, data leads, enterprise architects, data protection officers and information governance leads who need to operationalise AI safely and govern its use.
Service, Tenant and Change Leaders
COOs, directors of customer experience, assets, transformation and tenant voice leads who own the business problems AI might solve.
The wider community ecosystem
HAILIE is also relevant to many other roles in and around the housing sector:
Small providers and local authority housing teams — practical low-cost starting points and shared templates.
Analysts, BI and information governance practitioners — data readiness, housing data standards and DPIA templates.
Procurement, legal and vendor management teams — vendor AI checklists, contract prompts and acceptance criteria.
Frontline managers, AI champions and communities of practice — safe-use patterns, prompt examples and literacy materials.
Tenant voice, scrutiny and resident engagement participants — transparency statements, fairness and challenge routes.
Vendors, consultants, researchers and sector bodies — transparent contribution without sales pressure.
Why HAILIE exists
HAILIE exists to share practical experiences and learning, connect cross-functional leaders, encourage ethical and sustainable technology adoption, and support better housing outcomes.
The sector does not need to solve the same problems fifty times in isolation. HAILIE is the place to compare notes, reuse what works and ask better questions — before procuring, piloting or scaling.
How we work
Independent — no commercial interests, no vendor affiliations, no membership fees.
Vendor-neutral — safe space with no sales pitches and no promotional content.
Practical — real use cases, reusable templates and honest assessment of what works.
Housing-first — starts with housing problems, not tools. Sector-specific rather than generic.
Tenant-conscious — tenant trust, fairness, transparency and human accountability treated as core issues in every conversation.
HAILIE's 2026 Workstream Programme
HAILIE's 2026 Workstream Programme brings members together through six dedicated workstreams designed to support the practical, safe and collaborative adoption of AI across the housing sector.
Together, these workstreams will help members share learning, build confidence, develop practical tools, explore tenant impact and ethics, and create new opportunities for collaboration, innovation and research across the sector.
We are looking forward to working closely with members and partners as the programme gets underway in 2026.
Governance & Assurance
Execs need confidence AI is safe, fair and explainable.
Publish a Model AI Policy Pack suitable for Audit and Risk Committee use, including safety and explainability concerns, and complete pilot Peer Assurance Reviews with five housing associations by Q3 2026.
Capability & Confidence
Leaders and staff need clear, practical learning.
Deliver AI in Plain English micro-learning modules to 100+ housing professionals and establish four self-governing Peer Learning Circles by Q4 2026.
Shared Artefacts & Labs
Duplication wastes resources; providers need examples and practical ways to get started.
Launch the HAILIE Open Artefact Hub with 20+ shared resources and run three hackathons in Manchester, London and Birmingham by Q4 2026.
Tenant Impact & Ethics
Tenants need clarity and fairness in AI-supported services.
Co-design a Model Tenant AI Transparency Statement with three or more housing providers and tenant groups, published under open licence by Q3 2026.
Community Growth
A stronger community makes reciprocal learning more useful.
Grow active membership to 400+ members with 50+ regularly active, increase asset usage such as dashboard daily views to 80+, and raise reciprocal sharing to 30% by Q4 2026.
Research & Partnerships
The sector needs evidence, research links and shared learning from practical pilots.
Secure at least one funded research partnership, such as EPSRC or ADR, and partner to disseminate learnings on one predictive pilot by Q4 2026.
Transparent participation — no sales pitches
HAILIE allows vendors and consultants to participate because they often have useful experience from working across multiple housing providers. They form an important part of the housing technology ecosystem.
By participating transparently and without sales pitches, they can contribute valuable perspectives on what works, common pitfalls and implementation lessons. Their role is to support learning and collaboration, not self-promotion.
HAILIE is not affiliated with the product called "Housing AI". HAILIE is a sector-wide community effort. Housing AI is a product.
Common questions about HAILIE
Housing AI Leadership & Implementation Exchange.
No. HAILIE is for anyone in housing who is interested in how technology can improve services and outcomes. That includes operations, customer experience, asset management, compliance, tenant voice, frontline managers and more. The website leads with three priority routes for executives, IT leaders and service leaders, but the community is open to everyone working in or with the sector.
No. HAILIE is a free, open community. You can sign up to the mailing list to receive invites, summaries, recordings and resources. There are no membership fees.
HAILIE runs short, high-value virtual roundtables approximately every four weeks. Some sessions are themed — for example AI governance, Copilot trials, damp and mould prediction, tenant trust or AI training. Others are open for sharing current challenges and progress across the community.
No. HAILIE is intentionally vendor-neutral and designed as a safe, collaborative space. Vendors and consultants can participate, but without sales pitches. Their role is to contribute evidence and implementation lessons, not to promote their own products.
Yes. HAILIE has no commercial interests in any AI product, platform or supplier. The community does not endorse, promote or receive benefit from any vendor. Resources reference tools and guidance where it is helpful for learning, but HAILIE does not recommend or rank suppliers.
Yes. Carolina Padovezi de Oliveira runs one for registered providers only. DASH provides AI advisory and has some resources such as case studies. Various technology vendors run AI sessions focused on sales. HAILIE encourages people to engage across multiple communities and share knowledge widely.
Yes. HAILIE welcomes suggestions for topics, case studies, volunteers, speakers, templates, artefacts and practical examples. Get in touch at guy@housingai.org. All content shared openly with HAILIE is licensed under CC BY-SA 4.0 unless otherwise agreed.
Boards should ask: What AI is already being used, and who owns governance? What housing problem does this solve, and what evidence shows it helps residents? How are tenant data, fairness and human accountability protected? What will the board see regularly about risks and benefits? What would cause the organisation to pause or stop this use?
The HAILIE Board-Ready AI Assurance Checklist covers ten governance areas with evidence questions and red flags.
Yes. HAILIE publishes free, reusable resources including a board AI assurance checklist, a first 90 days leadership action plan, safe-use patterns for AI assistants, a vendor evaluation checklist, an AI experiment template, a DPIA template, role-based use case cards, service area benefit examples, a tenant transparency statement and small provider tips. See the Resources page.
Still have questions? Contact the HAILIE Chair at guy@housingai.org
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